[edited 26th January 2011: Just woke up to see that some people think I believe this is discrimination against trans people. Let me make it clear that I do not agree with them, and please let anyone who is saying this on my behalf know this. Thank you.]
[edited 27th January 2011: I have received a response from Steam, and it looks like the outcome will be positive. I'll update you all once it's resolved.]
[edited 28th January 2011: All resolved! Please see my followup post, which also responds to some things people were saying about this.]
Alright, this is a post that I've been meaning to write for ages, and haven't. The reason I haven't so far is because I wanted to try to resolve this in another way, but I really haven't been able to get up the energy to work out how best to do it.
As I suspect many of the people reading this are, I'm a user of Steam, Valve's game distribution platform. Or rather, I was; I haven't logged on to it for a while now. The reason for this is simple; I cannot bear to do so, because I've had the Steam username for long enough that it uses my old name, and this causes me distress. Unfortunately, Steam's policy is that usernames cannot be changed.
Why can't I just create another account? Because I have a number of games that I bought using this account, and Steam's policy is that you can't transfer games between accounts. (I'd link to an official knowledge base page stating this, but I can't find one that deals with the issue.)
This, of course, creates big problems for me as a transgendered woman. (My old name is tied to my male identity and causes me grief.) Sure, Steam allows you to edit your account settings such that everybody else sees only the names you want to give out, and they offer the option to add people to their friends list by email address rather than username. However, this doesn't stop me from seeing the cursed name every time I use the service. :(
I've contacted Support about this three times now. I'll share the last of these exchanges with you. Be warned: It may cause rage
( Our last exchange. )
I'd like to be able to play the games which I paid for. Right now, I can't without being forced to use a name that does not belong to me any more, and which has a clear impact on my mental health. I should not have to do this; it should not be this hard to change it, given the circumstances.
I'm making this as a public post. Feel free to link this where you want - in fact, please do link this where you can. I'm not sure how much impact this will have, but hey.
I'm also planning to write an email to Gabe Newell, the managing director of Valve, but I don't really know how to write it. If anybody wants to help me write such an email, I'd love to hear from you.
Thanks for reading.