Sophie - May 16th, 2013
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Date: 2013-05-16 21:23
Security: Public
xposthttp://soph.livejournal.com/235230.html
Mood:disappointed disappointed
Tags:names, steam, usernames, valve
Subject: Oh, Valve.

So, you may remember that two years ago, Valve transferred my games from an old Steam account to my current one, in what disappointingly appeared to be a one-off.

Just to make sure, however, four days ago I asked Steam Support for an update on what would happen nowadays for people that were in my position.

These are my three contributions to the Support ticket. )

The main question I asked in this ticket was this (emphasis added):
If someone else were in the same situation as I was two years ago, having had a legal name change (with evidence in the form of legally-recognised documentation such as a deed poll or statutory declaration), a username which was clearly based on their old name, and a clean VAC record, would Valve be willing to change the account name upon the submission of such evidence? (For the purposes of this question, 'change the account name' may also include creation of a new account and all licences registered on the old account transferred to the new one, as that was how my own ticket was resolved.)
Now, I realise that this is a pretty narrow field. This was intentional in order to increase the chances that they might be receptive. I do realise that there are trans* people out there who don't meet these criteria. Policy changes always have to start somewhere, though, and I understand the issues involved. I figured that if any policy change at all had been made, this narrow definition would fit inside it.

Today, they responded. (In fact, it was Walter who responded; the same person who replied in the other ticket to assist me with transferring the games.)

So, what was their answer?
4 Message by Support Tech Walter on Thu, 16th May 2013 8:26 pm

Hello Sophie,

We have not changed any policies regarding account names. As mentioned in your original ticket, this is for security reasons.

While we understand this is a frustration for you, we have this in place by design. There are no plans to change this at this time, however I have passed your comments on to the appropriate people.
Disappointing, to say the least. There is still no reasoning given for not being able to change account names, besides the very vague "this is for security reasons". (To be fair, I didn't actually ask for an explanation in this ticket, but still.)

I'm really disappointed by Valve right now. :(

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