I just had a very interesting conversation with the support team at Amazon.co.uk.
I was calling about a $1.00 Amazon MP3 credit that I had acquired on the 27th of July 2013. This credit was given to me on Amazon.com (as opposed to Amazon.co.uk, where my account actually is) for a 'Free App of the Day' order I made in the Amazon Appstore for Android app. (Note that none of this is referring to gift certificates. It's possible they may have the same issues, but I was not calling about that.)
My issue was that I couldn't use the credit on Amazon.com, because it would keep asking me for my card details, and I obviously didn't want to give them.
I learned a few things from the call:
- It is not possible to use the promotional credit unless you turn on your 1-Click setting.
- If you have a promotional credit on your account, Amazon will use that before your selected payment method.
- It is not possible to see whether you have any promotional credit on your account before you purchase; you have to contact Amazon by phone and ask.
But that's okay, she said, I have a £1.00 credit on my account, so you'll be fine.
"Wait a second," I said. "Is that 1 pound or 1 dollar?"
She confirmed to me that she was seeing a 1 pound credit on my account on Amazon.co.uk which I had received on 12th October 2013 and expired Tuesday 30th September.
So I go to check my email, wondering if I'd missed something... but no, I didn't get any email about this credit at all. In fact, I never even *made* any orders on Amazon.co.uk in October 2013, a fact that I was able to confirm by looking at my order history on the site. On Amazon.com I hadn't made any orders in 2013 at all.
She couldn't tell me which order the promotional credit came from; I'm not sure if this was for security or simply because nothing was showing up.
So at this point I'm left with a mystery promotional credit for £1.00, and I have no idea where it came from. (And it wouldn't have gone to my Spam folder as I have filters specifically set up so that any emails to my Amazon account email addresses do not get flagged as spam; I've had this set up for ages.)
So, now we have a case of: In order to use promotional credit that you don't even know exists, you need to turn on 1-Click.
Does this seem fishy to anyone else?