Sophie - September 14th, 2014
my journal
September 2016

Date: 2014-09-14 00:27
Security: Public
Tags:gender identity, names, steam, usernames, valve
Subject: Steam usernames, take 2

As most readers of my journal know, I am a transgender woman. As part of the process of transitioning, I've been changing the names of the various accounts I use online.

I encountered a roadblock when I wanted to change my Steam username, but couldn't because of Steam's policy that accounts cannot be renamed. (That situation eventually got resolved when you guys spread the word about what was going on, but at the time it was really frustrating.)

Since then I've been keeping track of whether their policy has changed. That appears not to be the case, sadly - one-and-a-half years ago I asked if anything had changed, and the answer was no. And now, it appears as if Steam is at it again, in exactly the same way as it did three-and-a-half years ago with my original request.

A new friend of mine, Katy ([ profile] kateunafraid) is trying to get Steam support to change her username.

Here's how her ticket started (ticket 4642-QTSL-8416, reproduced with permission) )

Oh hey, I recognise this. That's exactly the same stock answer they sent me, with just the name of the menu option to click changed.

Now, like me, Katy has already done all this. Changing the names that are visible to other people isn't the issue here; the issue is changing the username itself.

As I stated in the follow-up post when this was resolved for me:
...a username is not just an arbitrary selection of letters and numbers. That is to say, from a technical perspective it is, but in all other respects it's part of an identity. For a lot of people, that identity overlaps with their real life identity, and if that identity changes, it only makes sense that the username should be able to be changed along with it.
Now, it's true that a lot of sites don't have the ability to change your usernames. Conversely, however, those same sites often do not involve financial transactions, or if they do, they normally allow at least an option to transfer any purchased assets to another account.

Steam doesn't even do that. What Steam expects you to do if you want to change username is to register a new account and re-purchase ALL your games. If you don't do that, you will be forced to either split your games between two different accounts, or to leave Steam entirely.

Um, no. Nobody should ever have to give up hundreds, even thousands of dollars' worth of games because of an identity change. Yet that is exactly what's happening with many people in the same situation. Why is this allowed?

You may remember that in my post one-and-a-half years ago where I asked Steam staff if they had made any policy changes, I outlined a deliberately narrow group to ask about, because I felt that if any policy change had been made, it would apply to the people within these criteria:
...having had a legal name change (with evidence in the form of legally-recognised documentation such as a deed poll or statutory declaration), a username which was clearly based on their old name, and a clean VAC record...
I believe the option to change username should be available, at the very least, to people who meet these criteria. I would not be fundamentally opposed to this username change being subject to an additional charge, but I do believe that if you fit these criteria, imposing an additional charge on top of the charges already incurred by obtaining the legally-recognised evidence doesn't really make sense.

I don't believe that these criteria are unreasonable, and Katy meets all three. That being the case, I believe that it's reasonable to ask Steam to allow Katy to change her Steam username, hence this post.

As with the last time this happened, this is a public post on DW (as are most of my posts). Please feel free to link to it from elsewhere if you agree!

(Subscribers to this journal should watch for another post after this one that I'm going to make access-only; I'm writing an email to Gabe to hopefully get this sorted out for all trans people, and I'd like your thoughts on it!)

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